AI for Order Tracking Support

Support agents in resolving 'Why is part of my order still processing?' problems

In the fast-paced world of ecommerce, order tracking issues can be a significant pain point for both customers and support teams. One common issue is when part of an order is still processing while the rest is on its way. This not only causes frustration but can also lead to negative customer experiences and a high volume of support tickets. Traditional human support can be slow and often not scalable for real-time resolution. Enter AI-powered solutions like those offered by Plivo, which can swiftly streamline these processes with efficiency and precision.

Human Support

Initial query reception and documentation.
Manual retrieval of order information from disparate systems.
Collating responses after cross-referencing several databases.
Communicating resolution back to customer, often with follow-ups.

Avg resolution time

24-48 hours

AI Support

Immediate data retrieval from the backend system.
Real-time analysis of order status with historical insights.
Automatic generation of user-friendly responses.
Continuous learning from resolved queries to refine future interactions.

Resolution time

30 minutes to 1 hour

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

Customer-led Conversations
On-the-fly database updates
Integrates with Ecommerce
Follows brand guidelines

Works within guardrails
Better than your real agent
Never leaves your side
Constantly learns!

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Advantages of AI Support Solution

Rapid Query Resolution

Resolve issues in real time

Cost Efficiency

Significantly reduce operational costs

Enhanced Customer Satisfaction

Boost CSAT with prompt resolutions

Implementation

Integration: Seamlessly integrate with existing order management systems using API connectors.
Customization: Tailor AI tools to recognize specific business processes and customer communication styles.
Deployment: Quick roll-out with minimal system downtime.

Testing: Rigorous trials to ensure reliability in real-world scenarios.
Monitoring and Optimization: Continuous tracking and tuning AI responses for improved accuracy over time.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction

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Automate Other Related Queries

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