Retail Communication SMS and Voice APIs
Thousands of companies use Plivo’s global cloud communications platform and voice and messaging APIs to power their business engagement platforms, including stores, ecommerce sellers, and other retailers.
Volume pricing starts at 200,000 units/ month. For lower volumes, check our standard pricing
Why do retail businesses rely on Plivo APIs for communication?
Data security and privacy
Compliant with PCI DSS standards and GDPR regulations
Data redaction ensures that no PII is exposed.
Data is encrypted with TLS/HTTPS.
Unmatched reliability
Guaranteed 99.95% uptime (99.99% for enterprise plans)
Direct relationships with 1,600+ Tier 1 and local carriers
6 global points of presence
Customer satisfaction
Consultative approach to customer service
98% satisfaction score, highest on G2
Premium support plans available
Benefits of SMS and voice communications for retail and ecommerce businesses
Enhance customer communications
Deliver text-to-pay links, order updates, delivery alerts, restocked product notifications, and electronic receipts.
Send targeted coupons and bulk SMS messages about flash sales and promotions.
Provide answers to customer service questions.
Improve security and enhance office efficiency
Increase login security with two-factor authentication and one-time passwords.
Send incoming callers to their choice of departments via IVR menus that accept both DTMF and speech input.
Manage workers’ shift assignments and changes and keep staff updated on hours, policies, and other information.
Plivo APIs for local retailers and online
ecommerce businesses
SMS API
Programmatically send and receive SMS and MMS messages.
Interact with customers in your neighborhood, your country, or anywhere in the world via local, toll-free, or short code numbers.
Get consistently high delivery and open rates at any volume or send rate.
Voice API
Integrate voice calling into your mobile and browser apps.
Offer interactive voice response (IVR) and call forwarding to help callers reach contacts and request documents.
Make, receive, and control calls programmatically.
Join other retail businesses that trust Plivo for their communications
Frequently asked questions
Will I get better SMS delivery rates by sending from long codes or a short code?
We talk about the pros and cons of different number types in a recent blog post. In the US, application-to-person (A2P) texting requires the use of 10DLC numbers, while short codes have different benefits.
Can I use number masking to hide the phone numbers of parties in a call from each other?
Yes. Many businesses find it advantageous to anonymize communication between two parties — for example, between a customer and a delivery agent on a food delivery service platform or a driver and a rider using a ride-hailing application. We’ve written use case guides that show how to implement number masking in your applications.
Can I send the same SMS message to multiple recipients with a single API call?
Yes, Plivo supports bulk messaging to up to 1,000 unique destination numbers in a single API call.
Can I use Plivo to send electronic receipts?
You can send an SMS version of an electronic receipt as a pure text message, or send an image version of a receipt using MMS. Plivo provides a no-code/low-code design tool called PHLO that lets you do this quickly, or you can integrate the process into your existing application with the help of one of our SDKs.
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