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WhatsApp

Business Essentials

Explore all the WhatsApp messaging capabilities you need to run conversations at scale - from quick, automated responses to rich media and much more.

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Complete Feature Set To Power Every WhatsApp Interaction

Leverage the full power of WhatsApp with our Conversational AI platform designed to transform your customer engagement.

WhatsApp AI Agents: Always-On, Scalable, Human-Like

Brand-Aligned AI Agents

Embodies your brand’s voice, tone, and style to deliver personalized, on-brand conversations​.​

Always Available

Provides instant 24/7 assistance – answering questions, processing orders, and resolving issues.

Human-like Conversations

Understands customer’s intent, context, sentiment and delivers human-like responses.

AI that Learns & Adapts

Improves with each interaction by learning from past conversations and deliver smarter performance.

Knows Context & History

Remembers past interactions, preferences, and history to deliver seamless multi-step conversations.

Built to Fit Your Need

Choose from pre-built AI agents, or design fully customized bots tailored to your business goals.

Multilingual Support:

Engages customers globally by supporting conversations in 70+ languages.

Select Your AI Engine

Choose from leading AI models - OpenAI, Google, Anthropic, Meta - to power your agent's responses.

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Unified Customer Engagement Platform for AI+Human Teams

AI-Driven Campaigns with 360° Customer Profiles

360° Customer Profiles

Get a complete view of customer’s journey, with interactions, purchases, and preferences in one place.

AI-Powered Personalization

Enables AI agents tailor notifications, updates, and promotions based on customer history & behavior.

No-Code Campaign Automation

Visually build automated AI workflows; send personalized, scheduled message campaigns to 1000s without any code.

Seamless Integrations & Omnichannel Conversations

AI Agents That Work With Your Stack

Enable agents to retrieve data and perform actions by integrating your core business systems (CRM, Helpdesk, eCommerce).

Connect Your Knowledge Sources

AI agents tap into your existing FAQs, SOPs, and business documentation to provide accurate customer responses.

Unified Omnichannel Experience

Manage and integrate conversational AI Agents consistently across WhatsApp, SMS, Voice, and Chat.

Effortless Human-Agent Collaboration

Smart AI-to-Human Handoff

Intelligently transfers complex conversations to the right human agents with full conversation context.

Unified Inbox with Smart Routing

One inbox for AI & human agents, featuring smart routing and prioritization for efficient, coordinated WhatsApp chat management.

Comprehensive Engagement Analytics

Gain real-time insights into WhatsApp interactions: track message delivery, CTR, conversions, sentiment, and agent efficiency.

Leverage the WhatsApp Channel for Richer Engagement

Engaging & Interactive Customer Conversations

Multimedia Messaging
Send images, audios, videos, PDFs to create engaging and informative messages.
Send images, audios, videos, PDFs to create engaging and informative messages.
Interactive Elements in Messages
Use quick reply buttons, lists, carousels, and product catalogs for a richer, interactive messaging experience.
Use quick reply buttons, lists, carousels, and product catalogs for a richer, interactive messaging experience.
Click-to-WhatsApp Ads Support
Route Click-to-WhatsApp ad chats to your Plivo inbox for instant AI/human responses and convert leads effectively.
Route Click-to-WhatsApp ad chats to your Plivo inbox for instant AI/human responses and convert leads effectively.

Trusted & Secure Business Communication

Verified Business Presence
Build credibility with verified profiles, Green tick. Use enhanced business profiles to help customers with hours, location, and offerings.
Build credibility with verified profiles, Green tick. Use enhanced business profiles to help customers with hours, location, and offerings.
Global Reach
Connect with customers across 140+ countries for seamless international engagement.
Connect with customers across 140+ countries for seamless international engagement.
Secure Conversations
Benefit from end-to-end encryption, ensuring privacy and building customer trust.
Benefit from end-to-end encryption, ensuring privacy and building customer trust.

Message Types & Templates

Message Types for Every Need
Send Marketing, Utility, and Authentication messages, and seamlessly manage Service conversations on Whatsapp.
Send Marketing, Utility, and Authentication messages, and seamlessly manage Service conversations on Whatsapp.
Supports Message Templates
Use pre-approved templates for business-initiated conversations for quick go-live & reliable messages delivery.
Use pre-approved templates for business-initiated conversations for quick go-live & reliable messages delivery.
Personalization based on user’s region
Create localized templates in 100+ languages  to deliver personalized messages to each user based on their region.
Create localized templates in 100+ languages  to deliver personalized messages to each user based on their region.

Convert, engage and delight customers throughout their journey

One platform for all WhatsApp-related customer communications - from pre-sales inquiry, sales conversion, customer support to retention.
Buying Assistant
Answers pre-purchase questions, recommends products, and helps close deals using your catalog knowledge and internal company knowledge.
E-commerce
Retail
Luxury Brands
AI Customer Service Agent
Keeps your support active 24/7, handling orders, returns, billing, and customer issues automatically - even when your team is asleep.
E-commerce
Financial Services
Consumer Services
Order Tracking Agent
Keep customers informed about their orders with proactive shipping updates, delivery notifications, and handles customer queries.
E-commerce
Logistics
Food Delivery
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Choose from Business Numbers in 50+ countries

Get a business phone number from our inventory across 50+ countries, or keep your existing WhatsApp number & switch to Plivo.
Choose from a variety of mobile, landline, or toll-free phone numbers to connect with customers.
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Enterprise-Grade Platform Built for Growth

Partner with Plivo, a WhatsApp BSP offering seamless setup, compliance, security, and a scalable enterprise platform for businesses of any size.
Faster WhatsApp Onboarding
Priority verification for quicker WhatsApp Business account approval and hassle-free setup.
Priority verification for quicker WhatsApp Business account approval and hassle-free setup.
Premium Support & Priority Meta Assistance
Access to premium support and prioritized Meta assistance for faster issue resolution.
Access to premium support and prioritized Meta assistance for faster issue resolution.
Built-In Compliance Controls
Pre-configured controls supporting compliance with GDPR, HIPAA, PCI DSS, ISO 27001, and SOC 2.
Pre-configured controls supporting compliance with GDPR, HIPAA, PCI DSS, ISO 27001, and SOC 2.
High Reliability & Customer Satisfaction
Delivers 99.99% platform uptime, with a consistent 95%+ customer satisfaction score.
Delivers 99.99% platform uptime, with a consistent 95%+ customer satisfaction score.
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Stop Chatting, Start Converting with WhatsApp AI  Agents

Turn every conversation into results with Plivo’s AI agents. Automate support, boost sales, and streamline operations—all from one platform with personalized messaging and WhatsApp Business integration.

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