SMS and Voice APIs for Government Messages
Thousands of organizations use Plivo’s global cloud communications platform and voice and messaging APIs to power engagement with those they serve, including national, regional, and local government ad agencies, fire, police, and correctional services, and political campaigns.
Volume pricing starts at 200,000 units/ month. For lower volumes, check our standard pricing
Why do government agencies rely onPlivo APIs for communication?
Data security and privacy
Compliant with PCI DSS standards and GDPR regulations
Data redaction ensures that no PII is exposed.
Data is encrypted with TLS/HTTPS.
Unmatched reliability
Guaranteed 99.95% uptime (99.99% for enterprise plans)
Direct relationships with 1,600+ Tier 1 and local carriers
6 global points of presence
Customer satisfaction
Consultative approach to customer service
98% satisfaction score, highest on G2
Premium support plans available
Benefits of SMS and voice communicationsfor government agencies
Improve public service communications
Provide routine notifications of meetings, updated hours, or closing times.
Send emergency alerts and communicate public health advisories.
Give constituents self-service access to documents and information via interactive voice response (IVR) menus.
Enhance security and improve internal office efficiency
Protect private information by requiring two-factor authentication and one-time passwords for web portal and other secure resources.
Automatically log all communications for recordkeeping compliance.
Keep staff updated on hours, policies, and other information, and support inter-agency communications.
Plivo APIs for government agencies
SMS API
Programmatically send and receive SMS and MMS messages.
Interact with customers in your neighborhood, your country, or anywhere in the world via local, toll-free, or short code numbers.
Get consistently high delivery and open rates at any volume or send rate.
Voice API
Integrate voice calling into your mobile and browser applications.
Offer interactive voice response (IVR) and call forwarding to help callers reach contacts and request documents.
Make, receive, and control voice calls programmatically.
Political SMS and voice campaigns
Connect political campaigns to voters and reap the benefits of Plivo’s cloud communication platform.
Automated outreach to phone numbers within a given precinct, district, or state
Compliance with carriers’ opt-in/opt-out requirements
Use of both SMS API and Voice API for custom fundraising and communication campaigns
A single local or short code number to allow coordinated communication and establish a single point of contact for the candidate
Detailed logs for mandated record-keeping
Certifications for security and privacy
Frequently asked questions
Are there any steps I can take to make outgoing SMS messages more likely to be delivered?
High-quality, well-formatted content is more likely to be opened and less likely to be mistaken as spam by consumers, operators, and carriers. Follow these guidelines.
Can I send the same SMS message to multiple recipients with a single API call?
Yes, Plivo supports bulk messaging to up to 1,000 unique destination numbers in a single API call.
Can I use Plivo to accept SMS alerts from Internet of Things (IoT) devices?
You can receive text messages from devices or people without writing a single line of code by using our PHLO visual design tool, or code an application in any of seven languages with the help of a Plivo SDK.
Do you offer a cheap alternative to renting a phone number from the phone company?
Zentrunk, Plivo’s SIP trunking service, provides a pure VoIP service for outbound and inbound voice calls. If you’re looking to increase the capacity of your current telecom stack, increase coverage, or extend or replace your on-premises infrastructure, read our Zentrunk guide to get started.
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