Hospitality and Travel SMS and Voice APIs
Thousands of businesses use Plivo’s global cloud communications platform and voice and messaging APIs to power their business engagement platforms, including restaurants, airlines, hotels, homesharing, and other hospitality and travel companies.
Volume pricing starts at 200,000 units/ month. For lower volumes, check our standard pricing
Why do hospitality providers rely onPlivo APIs for communication?
Data security and privacy
Compliant with PCI DSS standards and GDPR regulations
Data redaction ensures that no PII is exposed.
Data is encrypted with TLS/HTTPS.
Unmatched reliability
Guaranteed 99.95% uptime (99.99% for enterprise plans)
Direct relationships with 1,600+ Tier 1 and local carriers
6 global points of presence
Customer satisfaction
Consultative approach to customer service
98% satisfaction score, highest on G2
Premium support plans available
Benefits of SMS and voice communicationsfor hospitality businesses
Enhance customer communications
Automate reservation, booking, and payment communications.
Inform guests of unusual events, such as repairs.
Send bulk SMS to market new destinations or special deals.
Improve security and enhance office efficiency
Protect private information by requiring two-factor authentication and one-time passwords for web portal, lockbox codes, and other secure resources.
Give incoming callers access to IVR menus that accept both DTMF and speech input.
Keep staff updated on hours, policies, and other information.
Plivo APIs for hospitality businesses
SMS API
Programmatically send and receive SMS and MMS messages.
Interact with customers in your neighborhood, your country, or anywhere in the world via local, toll-free, or short code numbers.
Get consistently high delivery and open rates at any volume or send rate.
Voice API
Integrate voice calling into your mobile and browser apps.
Offer interactive voice response (IVR) to help callers reach contacts and request documents.
Make, receive, and control calls programmatically.
Join other travel and hospitality businesses that trust
Plivo for their communications
Frequently asked questions
Can I use number masking to hide the phone numbers of parties in a call from each other?
Yes. Many businesses find it advantageous to anonymize communication between two parties — for example, between a customer and a delivery agent on a food delivery service platform or a driver and a rider using a ride-hailing application. We’ve written use case guides that show how to implement number masking in your applications.
Can I use Plivo to send electronic receipts?
You can send an SMS version of an electronic receipt as a pure text message, or send an image version of a receipt using MMS. Plivo provides a no-code/low-code design tool called PHLO that lets you do this quickly, or you can integrate the process into your existing application with the help of one of our SDKs.
Will I get better SMS delivery rates by sending from long codes or a short code?
We talk about the pros and cons of different number types in a recent blog post. In the US, application-to-person (A2P) texting requires the use of 10DLC numbers, while short codes have different benefits.
