AI for Product Recommendations

Automate 'What’s the best product for this activity?' responses

The challenge many e-commerce platforms face today is efficiently responding to customer queries like 'What's the best product for this activity?'. Providing personalized, accurate, and timely product recommendations can be resource-intensive when managed by human support agents. Customers expect instant gratification and precise suggestions tailored to their specific needs and activities. Traditional support methods are often bogged down by delays and inconsistencies, leading to customer dissatisfaction.

Human Support
  • Customer submits a product inquiry.
  • Support agent reviews and assesses customer's needs.
  • Agent searches through the product database.
  • Provides tailored recommendations after thorough research.
Avg resolution time
24-48 hours
AI Support
  • AI analyzes customer data and purchase history.
  • Identifies key patterns and preferences specific to the user's query.
  • Cross-references with an updated product database.
  • Instantly delivers personalized product recommendations.
Resolution time
Instantaneous

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

  • Customer-led Conversations
  • On-the-fly database updates
  • Integrates with Ecommerce
  • Follows brand guidelines
  • Works within guardrails
  • Better than your real agent
  • Never leaves your side
  • Constantly learns!
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Advantages of AI Support Solution

Efficiency
AI solutions offer unparalleled speed and precision in handling queries.
Consistency
Consistent responses with no variability ensures uniform customer experience.
Scalability
Handle increased volumes during peak times without added cost.

Implementation

  • Integration: Plug into existing e-commerce platforms seamlessly.
  • Customization: Tailor AI responses to suit the brand's specific voice and ethos.
  • Deployment: Rapid deployment with minimal disruption to current operations.
  • Testing: Rigorous testing to ensure recommendation accuracy.
  • Monitoring and Optimization: Continuous AI learning to improve performance over time.
  • Improve your ROI with AI Support

    50%

    Reduction in Support Costs by automating repetitive queries.

    80%

    of inbound "Where is my order?" queries resolved automatically

    2X

    Faster responses and increased customer satisfaction
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    Streamline your customer support with Plivo AI

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