AI for Product Recommendations

Streamline 'What’s the best product for outdoor enthusiasts?' queries

Outdoor enthusiasts often face the challenge of selecting the best products tailored to their adventures. With a myriad of options available, finding the ideal solution can be cumbersome and time-intensive. Customers frequently seek guidance on choosing products that align with their specific needs and preferences, making efficient recommendation support crucial.

Human Support

Initial query is received and logged by support staff.
User preferences and requirements are manually assessed.
Support agent conducts product research to meet needs.
Recommendations are collated and shared with the customer.
Further interaction occurs to address additional queries or clarifications.

Avg resolution time

24-48 hours

AI Support

An AI-powered customer initiates interaction through multiple channels.
Quickly gathers key user preferences and needs.
Processes data using advanced algorithms for personalized recommendations.
Provides a list of curated products instantly.
Allows for additional questions and navigates towards further clarification.

Resolution time

Instantaneous

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

Customer-led Conversations
On-the-fly database updates
Integrates with Ecommerce
Follows brand guidelines

Works within guardrails
Better than your real agent
Never leaves your side
Constantly learns!

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Advantages of AI Support Solution

Speed and Efficiency

Instantaneous Responses to Queries

Consistency in Recommendations

Standardized Advice Across Multiple Channels

Scalability

Handling Large Query Volumes Seamlessly

Implementation

Integration: Combines with existing E-commerce platforms to enhance user experience.
Customization: Tailors the recommendation engine based on specific business goals.
Deployment: Swift introduction to user interfaces for improved interaction.

Testing and Monitoring: Continuously assess and improve AI algorithms for precision.
Optimization: Regular updates to ensure up-to-date product information and accurate recommendations.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction

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Automate Other Related Queries

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