AI for Product Recommendations

Automate 'What are the editor’s picks this month?' responses

Customers often seek curated product recommendations, such as 'What are the editor's picks this month?', to make informed purchasing choices. This process can be challenging for support teams due to the sheer volume and specificity of queries. Ensuring each customer receives accurate and personalized recommendations can overwhelm human resources, leading to delayed responses and diminished customer satisfaction.

Human Support

Receive query through customer support channels.
Forward request to the appropriate department for analysis.
Comprehend editorial insights to determine current picks.
Manually compile and send tailored product recommendations to the customer.

Avg resolution time

30 minutes

AI Support

Immediate analysis of customer preferences and previous interactions.
Instant generation of personalized product recommendations.
Learning from real-time feedback to improve future suggestions.
Seamless integration with existing support systems for a unified customer experience.

Resolution time

Instantaneous

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

Customer-led Conversations
On-the-fly database updates
Integrates with Ecommerce
Follows brand guidelines

Works within guardrails
Better than your real agent
Never leaves your side
Constantly learns!

Advantages of AI Support Solution

Speed and Efficiency

Instant responses without the wait time

Personalization

Tailored recommendations based on data

Cost-effectiveness

Reduces reliance on extensive human resources

Implementation

Integration

Seamlessly connect Plivo AI with existing CRM systems.
Utilize APIs for smooth data flow.

Customization

Adapt AI recommendations to align with brand voice.
Configure settings to emphasize specific product categories.

Deployment

Implement AI with minimal disruption to existing workflows.
Ensure all team members are trained on new functionality.

Testing and Monitoring

Conduct thorough testing to ensure accuracy of recommendations.
Monitor AI performance in real time.

Optimization

Regularly update AI algorithms based on new product data.
Adjust settings to enhance recommendation precision over time.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction

Automate Other Related Queries

Streamline your customer support with Plivo AI

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