AI for Order Tracking Support

Automate responses to 'Why is my package delayed?' inquiries

Customers frequently experience frustration with order tracking, especially when confronted with delays. The pressure on customer support teams to handle high volumes of such inquiries can be overwhelming, leading to longer response times and reduced customer satisfaction.

Human Support

Customer submits query about package delay.
Human support agent reviews the order history and status.
Agent checks with logistics for additional details if necessary.
Provide a personalized response with the updated delivery information.

Avg resolution time

2-4 hours

AI Support

Analyze inquiry topic and pull relevant order details.
Contextualize response with current delivery status.
Communicate the estimated delivery time to the customer.
Log interaction for further analysis and learning.

Resolution time

Instant

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

Customer-led Conversations
On-the-fly database updates
Integrates with Ecommerce
Follows brand guidelines

Works within guardrails
Better than your real agent
Never leaves your side
Constantly learns!

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Advantages of AI Support Solution

Immediate Query Resolution

AI support agent provides instant responses to common inquiries.

Scalability

Effortlessly manage increased customer queries without additional resources.

Enhanced Customer Experience

Personalized interactions lead to higher satisfaction rates.

Implementation

Integration: Incorporate AI support via Plivo's platform with existing customer service software.
Customization: Tailor response models to reflect brand voice and policies.
Deployment: Configure the AI system to operate alongside human teams seamlessly.

Testing: Conduct thorough trials to ensure AI accuracy and reliability.
Monitoring and Optimization: Continuously refine AI algorithms based on customer feedback and analytics.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction

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Automate Other Related Queries

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