AI for Order Tracking Support

Seamlessly handle 'Which courier is handling my delivery?' support cases

Customers often face confusion and frustration around determining which courier is handling their deliveries. This results in numerous customer service calls, emails, and chats, which can be a strain on resources.

Human Support
  • Customer contacts support via call or email with query
  • Support agent manually retrieves the order information
  • Agent verifies the courier information from records
  • Agent communicates the answer to the customer
  • Resolution provided in 1-2 hours on average
Avg resolution time
1-2 hours
AI Support
  • Customer initiates a query with 'Which courier is handling my delivery?'
  • AI accesses relevant databases to retrieve shipment details
  • AI instantly identifies the courier handling the delivery
  • Customer receives seamless and precise response in real-time
Resolution time
Instantly

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

  • Customer-led Conversations
  • On-the-fly database updates
  • Integrates with Ecommerce
  • Follows brand guidelines
  • Works within guardrails
  • Better than your real agent
  • Never leaves your side
  • Constantly learns!
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Advantages of AI Support Solution

Instant Query Resolution
AI provides real-time answers to courier inquiries.
Reduced Operational Costs
Automation lowers the need for extensive human resources.
Enhanced Customer Satisfaction
Accurate and swift handling of queries boosts customer happiness.

Implementation

  • Integration: Plivo AI easily integrates with existing IT infrastructures, ensuring seamless operation with current data systems.
  • Customization: Tailor the AI responses to align with specific operational practices and customer preferences.
  • Deployment: Quickly deploy the AI solution across multiple customer contact channels for immediate impact.
  • Testing: Rigorous testing phases ensure AI responses are accurate and reliable.
  • Monitoring and Optimization: Continuous tracking of AI interactions to refine and improve the response quality over time.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction
CHECK PLIVO AI

Streamline your customer support with Plivo AI

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