Support
Log in
Ecommerce
cheveron-right
Order Tracking
cheveron-right
What's the status of my order?

AI for Order Tracking: Enhancing Customer Satisfaction

Reduce Workload by Automating 'What’s the Status of My Order?' Requests

Order tracking queries represent a significant portion of customer support interactions. Customers frequently inquire about the status of their orders, creating a substantial workload for human support teams. This can lead to delays in response times and decreased customer satisfaction. Streamlining these inquiries through automation is crucial for maintaining high levels of efficiency and customer satisfaction.

Human Support
  • Customer initiates contact through call or chat.
  • Support agent searches order database for status information.
  • Agent communicates the information back to the customer.
  • Support concludes once the customer is satisfied with the response.
Avg resolution time
Average of 30 minutes
AI Support
  • 24/7 availability to handle customer inquiries about order status.
  • Instantaneous access to current order status through integrated AI systems.
  • Automatic notifications for updates and changes in order status.
Resolution time
Instantaneous

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

  • Customer-led Conversations
  • On-the-fly database updates
  • Integrates with Ecommerce
  • Follows brand guidelines
  • Works within guardrails
  • Better than your real agent
  • Never leaves your side
  • Constantly learns!
LEARN MORE

Advantages of AI Support Solution

Increased Efficiency in Handling Queries
AI technology allows for instant query resolution.
Scalability without Increasing Workforce
Handle more queries with the same resources using AI.
Enhanced Customer Satisfaction
Faster responses lead to happier customers.

Implementation

  • Integration: AI support is seamlessly integrated with existing ordering systems, ensuring real-time tracking data is accessible.
  • Customization: Our AI support can be tailored to suit the specific needs and workflows of your business.
  • Deployment: Easy deployment means your business can start reaping the benefits of AI support rapidly.
  • Testing: Regular testing ensures AI operates at peak efficiency, providing accurate order status information every time.
  • Monitoring and Optimization: Continuous monitoring allows for instant reporting and automatic improvement of AI responses to customer queries.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction
CHECK PLIVO AI

Automate Other Related Queries

What’s the best seasonal product this month?
What are the best budget-friendly items?
What products do professionals use in this field?
What’s the most popular gift idea this year?
'What’s the best product for this activity?'
What's a good product for small spaces?
What’s the best item for sustainable living?
What are the editor’s picks this month?

Streamline your customer support with Plivo AI

BOOK A FREE DEMOTRY LIVE PREVIEW
X