AI for Product Recommendations

Simplify 'What’s the Best Ergonomic Product?' Support Tickets

Customers frequently face challenges when trying to find the best ergonomic products that suit their needs from a myriad of options available. The uncertainty and complexity in choosing the right product based on unique requirements often lead to an influx of support tickets asking for recommendations.

Human Support
  • Reception of customer query ticket through the support system.
  • Manual review of the customer's requirements and needs by a support executive.
  • Cross-reference with available ergonomic products.
  • Recommendation of suitable products to the customer.
  • Follow-up interaction to ensure the resolution of the issue.
Avg resolution time
30 minutes
AI Support
  • Understand customer query based on keywords and intent with natural language processing.
  • Scans the product database for potential ergonomic products based on user preferences.
  • Generates personalized product recommendations instantly.
  • Provides detailed comparison and benefits of each product suggestion.
  • Concludes interaction with follow-up questions to ensure customer satisfaction.
Resolution time
5 minutes

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

  • Customer-led Conversations
  • On-the-fly database updates
  • Integrates with Ecommerce
  • Follows brand guidelines
  • Works within guardrails
  • Better than your real agent
  • Never leaves your side
  • Constantly learns!
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Advantages of AI Support Solution

Reduced Response Time
AI dramatically cuts down on waiting time, providing instant responses to customer queries.
Increased Accuracy in Recommendations
With a sophisticated understanding of customer needs, AI provides precise product matches from a vast inventory.
Enhanced Customer Satisfaction
Customers leave satisfied due to the efficient and effective engagement, boosting brand loyalty.

Implementation

  • Integration: Seamless integration with existing customer management and product databases to automate queries.
  • Customization: Tailor AI responses and preferences based on historical customer interactions and feedback.
  • Deployment: Quick deployment practices ensuring no disruption to existing workflows while introducing new AI capabilities.
  • Testing: Rigorous A/B testing for optimal AI performance in real-time customer interaction scenarios.
  • Monitoring and Optimization: Continuous monitoring using analytics to refine AI processes and enhance recommendation accuracy and speed.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction
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Streamline your customer support with Plivo AI

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