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What’s a good replacement for this out-of-stock item?

AI for Product Recommendations

Boost agent productivity with 'What’s a good replacement for this out-of-stock item?' automation

Many customers face the frustration of encountering out-of-stock items when shopping online. This leads to queries about suitable replacements, which often result in delayed resolution due to high human agent workload. Plivo’s AI-driven product recommendations provide a seamless experience by suggesting alternative products instantly, thereby enhancing customer satisfaction and reducing wait times.

Human Support
  • The customer contacts support regarding an out-of-stock item.
  • A human agent gathers detailed information about the customer's needs.
  • The agent manually searches for alternative products.
  • They relay the information back to the customer.
Avg resolution time
Average 12 hours
AI Support
  • The AI analyzes the out-of-stock item’s features and customer preferences.
  • It searches the inventory for a similar or upgraded product.
  • AI suggests the replacement in real-time to the customer.
Resolution time
Under 2 minutes

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

  • Customer-led Conversations
  • On-the-fly database updates
  • Integrates with Ecommerce
  • Follows brand guidelines
  • Works within guardrails
  • Better than your real agent
  • Never leaves your side
  • Constantly learns!
LEARN MORE

Advantages of AI Support Solution

Instantaneous Product Alternatives
AI can suggest product alternatives as soon as the customer inquires, minimizing wait times and enhancing the shopping experience instantly.
Increased Customer Satisfaction
Quickly resolving queries about out-of-stock items keeps customer frustration to a minimum, creating a more positive interaction with the brand.
Higher Efficiency and Productivity
By handling repetitive tasks, AI allows human agents to focus on more complex and higher-value customer interactions, improving overall productivity.

Implementation

  • Integration: Seamlessly integrate the AI into your existing eCommerce platform for real-time query resolution.
  • Customization: Tailor the AI recommendations to reflect your inventory and specific product classifications.
  • Deployment: Fast deployment with step-by-step instructions and support from Plivo to ensure a smooth transition.
  • Testing: Conduct rigorous testing to ensure accurate and reliable AI responses.
  • Monitoring and Optimization: Continuously monitor AI interactions to enhance algorithm efficiency and recommendation accuracy.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction
CHECK PLIVO AI

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Streamline your customer support with Plivo AI

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