AI for Product Recommendations

Optimize 'What’s a good product for kids?' recommendations

Customers often seek recommendations for suitable products for kids, which can be challenging and time-consuming for support teams to handle manually. Ensuring precise recommendations requires understanding customer needs, preferences, and safety concerns, which can vary greatly, causing delays and potential dissatisfaction if mishandled.

Human Support
  • Support agent receives the customer query, assessing the request.
  • Agent reviews available product options manually, considering customer preferences.
  • The agent curates a selection of products and communicates back to the customer with details.
Avg resolution time
Up to 72 hours.
AI Support
  • AI identifies the query's context by scanning customer preferences and historical interaction data.
  • It accesses product databases to compile a list of suitable products for kids based on age, interests, and safety standards.
  • AI swiftly delivers these recommendations to the customer, enhancing decision-making.
Resolution time
Within seconds.

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

  • Customer-led Conversations
  • On-the-fly database updates
  • Integrates with Ecommerce
  • Follows brand guidelines
  • Works within guardrails
  • Better than your real agent
  • Never leaves your side
  • Constantly learns!
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Advantages of AI Support Solution

Rapid Response Times
Ensuring speedy query resolution.
Increased Accuracy
Leveraging data for precise recommendations.
Personalized Customer Experience
Tailoring suggestions to customer needs.

Implementation

  • Integration: Seamless incorporation into existing support platforms, enhancing user experience without disrupting current operations.
  • Customization: Fine-tuning the AI's recommendation algorithms to align with specific business needs and customer profiles.
  • Deployment: Rapidly deploy across various channels ensuring uniform service delivery.
  • Testing: Rigorous scenario testing to ensure that the AI's recommendations meet company standards and customer expectations.
  • Monitoring and Optimization: Continuous performance evaluation and adjustment of AI algorithms to improve accuracy and customer satisfaction.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction
CHECK PLIVO AI

Streamline your customer support with Plivo AI

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