AI for Order Tracking Support: Efficiently handle 'What happens if my package is damaged in transit?' queries

Efficiently handle 'What happens if my package is damaged in transit?' queries

Customers frequently encounter the issue of receiving damaged packages, whether due to improper handling, external factors, or accidents during transit. This leads to concerns and queries directed at customer support regarding the resolutions available for such mishaps.

Human Support

Customer contacts human support with their query about a damaged package.
The support team verifies the purchase details and damage report.
Support team communicates with logistics or supplier for further instructions.
The agent then gets back to the customer with possible resolutions or compensatory offers.
Resolution is processed, and appropriate records are updated.

Avg resolution time

48 hours

AI Support

AI detects and categorizes the query related to damaged packages.
It assesses the severity and immediacy of the situation.
AI provides standardized responses or next steps based on company policies.
If necessary, AI processes claims or helps in initiating refunds or replacements.
Finally, it confirms resolution to the customer and updates system records.

Resolution time

15 minutes

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

Customer-led Conversations
On-the-fly database updates
Integrates with Ecommerce
Follows brand guidelines

Works within guardrails
Better than your real agent
Never leaves your side
Constantly learns!

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Advantages of AI Support Solution

Rapid Query Resolutions

Plivo AI offers instantaneous solutions, reducing wait times and frustration for customers.

Scalability of Operations

Handles a large volume of inquiries seamlessly, accommodating fluctuating demand.

Cost Efficiency

Automated processes that cut down on the need for extensive human resource deployment.

Implementation

Integration

Seamless integration with existing CRM and support platforms without disrupting workflows.

Customization

Tailor the AI response modules to align with specific business policies and customer expectations.

Deployment

Quick deployment with minimal technical overhead, allowing rapid adoption.

Testing

Continuous testing of AI modules to ensure accuracy and efficiency in handling queries.

Monitoring and Optimization

Constant monitoring of AI performance with ongoing optimizations to improve response quality.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction

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Automate Other Related Queries

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