AI for Order Tracking Support

Proactively manage 'Can I schedule a redelivery for a missed package?' queries

Customers frequently face issues with missed packages and face the challenge of rescheduling deliveries. This process can be time-consuming and frustrating, often requiring them to contact customer support for a resolution.

Human Support
  • User contacts support to schedule redelivery.
  • Support agent logs the case.
  • Agent checks with logistics team for redelivery options.
  • Agent communicates available options to the user.
  • User confirms a preferred option.
  • Agent updates system and confirms with the user.
Avg resolution time
2-3 business days
AI Support
  • User submits the request for redelivery.
  • AI verifies the package details and delivery history.
  • AI provides available redelivery options to the customer.
  • User selects preferred option.
  • AI confirms the redelivery schedule and notifies the user.
Resolution time
Instantaneous to within a few minutes

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

  • Customer-led Conversations
  • On-the-fly database updates
  • Integrates with Ecommerce
  • Follows brand guidelines
  • Works within guardrails
  • Better than your real agent
  • Never leaves your side
  • Constantly learns!
LEARN MORE

Advantages of AI Support Solution

Improved Efficiency
AI streamlines query resolution times dramatically.
Cost-Effectiveness
Reduce operational costs by minimizing the need for human intervention.
Enhanced Customer Experience
High satisfaction through rapid response times and accuracy.

Implementation

Integration

  • Seamless API integration with existing CRM systems.
  • Connect with multiple logistics partners for accurate data fetching.

Customization

  • Tailor AI responses to match your brand's tone and requirements.
  • Personalize customer interactions with contextual responses.

Deployment

  • Instant deployment through cloud-based solutions.
  • Minimal disruption to existing customer service operations.

Testing

  • Perform A/B testing to ensure AI efficiency.
  • Continuously update AI models for optimal performance.

Monitoring and Optimization

  • Real-time monitoring of AI interactions for quality assurance.
  • Gather data for ongoing learning and system improvement.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction
CHECK PLIVO AI

Streamline your customer support with Plivo AI

BOOK A FREE DEMOTRY LIVE PREVIEW