AI for Order Tracking Support

Proactively manage 'Can I schedule a redelivery for a missed package?' queries

Customers frequently face issues with missed packages and face the challenge of rescheduling deliveries. This process can be time-consuming and frustrating, often requiring them to contact customer support for a resolution.

Human Support

User contacts support to schedule redelivery.
Support agent logs the case.
Agent checks with logistics team for redelivery options.
Agent communicates available options to the user.
User confirms a preferred option.
Agent updates system and confirms with the user.

Avg resolution time

2-3 business days

AI Support

User submits the request for redelivery.
AI verifies the package details and delivery history.
AI provides available redelivery options to the customer.
User selects preferred option.
AI confirms the redelivery schedule and notifies the user.

Resolution time

Instantaneous to within a few minutes

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

Customer-led Conversations
On-the-fly database updates
Integrates with Ecommerce
Follows brand guidelines

Works within guardrails
Better than your real agent
Never leaves your side
Constantly learns!

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Advantages of AI Support Solution

Improved Efficiency

AI streamlines query resolution times dramatically.

Cost-Effectiveness

Reduce operational costs by minimizing the need for human intervention.

Enhanced Customer Experience

High satisfaction through rapid response times and accuracy.

Implementation

Integration

Seamless API integration with existing CRM systems.
Connect with multiple logistics partners for accurate data fetching.

Customization

Tailor AI responses to match your brand's tone and requirements.
Personalize customer interactions with contextual responses.

Deployment

Instant deployment through cloud-based solutions.
Minimal disruption to existing customer service operations.

Testing

Perform A/B testing to ensure AI efficiency.
Continuously update AI models for optimal performance.

Monitoring and Optimization

Real-time monitoring of AI interactions for quality assurance.
Gather data for ongoing learning and system improvement.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction

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Automate Other Related Queries

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