AI for Product Recommendations Support

Reduce Effort in Handling 'What’s the Most Lightweight Option?' Requests

Customers frequently inquire about the most lightweight product option available, a common query that can burden human support teams with repetitive responses. Managing this demand ensures that customers find the most appropriate product quickly, improving satisfaction while reducing the effort for support teams.

Human Support

Receive customer request for lightweight options through email or call.
Manually browse the product database for suitable products.
Communicate options back to the customer via preferred channel.
Await customer feedback and respond to follow-up inquiries.
Log the interaction for future reference.

Avg resolution time

12-24 hours

AI Support

Capture customer inquiry for lightweight product options.
Cross-reference customer needs against the product catalog.
Instantly suggest the most suitable lightweight product(s).
Provide additional information like weight, size, and user reviews.
Update customer relationship management (CRM) tools with the interaction data.

Resolution time

Instantaneous

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

Customer-led Conversations
On-the-fly database updates
Integrates with Ecommerce
Follows brand guidelines

Works within guardrails
Better than your real agent
Never leaves your side
Constantly learns!

LEARN MORE

Advantages of AI Support Solution

Increased Efficiency

AI speeds up response time, meeting customer needs swiftly.

Cost Reduction

Reduces the need for a large support staff by automating responses.

Enhanced Customer Experience

Provides quick, accurate recommendations, improving satisfaction.

Implementation

Integration: Embed AI support within existing help desk systems to leverage current workflows.
Customization: Tailor AI algorithms to understand and process specific queries related to lightweight products.
Deployment: Begin with a phased rollout to monitor performance and gather feedback for further optimization.

Testing: Conduct simulations to ensure accuracy of product suggestions and modify logic as needed.
Monitoring and Optimization: Regularly review AI interactions and enhance the system using performance data analytics.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction

CHECK PLIVO AI

Automate Other Related Queries

Streamline your customer support with Plivo AI

BOOK A FREE DEMO TRY LIVE PREVIEW