AI for Product Recommendations

Automate 'Can you recommend items for outdoor activities?' responses

Customers often reach out to ecommerce platforms with requests for recommendations, particularly for specific activities like outdoor adventures. These queries can overwhelm human customer support representatives, leading to delays in response times, potential dissatisfaction, and increased operational costs. Implementing AI-driven solutions can significantly enhance the speed and accuracy of responses, ensuring customers receive personalized recommendations promptly.

Human Support

Customer submits a recommendation request for outdoor items.
Support ticket is created and queued for a human agent.
Agent reviews customer preferences and purchase history.
Agent manually searches the product catalog.
Recommendations are compiled and shared with the customer.
An average delay due to the manual process is experienced.

Avg resolution time

2 to 4 hours

AI Support

Customer asks, "Can you recommend items for outdoor activities?"
Plivo AI analyzes the customer's preferences and history.
AI searches the database for relevant outdoor products.
Personalized recommendations are instantly provided to the customer.
Customer receives the recommendations through their preferred channel.

Resolution time

Instantaneous

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

Customer-led Conversations
On-the-fly database updates
Integrates with Ecommerce
Follows brand guidelines

Works within guardrails
Better than your real agent
Never leaves your side
Constantly learns!

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Advantages of AI Support Solution

Improved Efficiency

Facilitates Quick Responses

Cost Reduction

Reduces Need for Human Intervention

Enhanced Customer Experience

Fosters Personalized Interactions

Implementation

Integration: Seamlessly incorporate Plivo AI with existing systems to enhance support capabilities.
Customization: Tailor AI's response behavior to fit specific business needs and customer profiles.
Deployment: Implement AI across all customer interaction channels for consistent support.

Testing: Conduct thorough assessments to ensure Plivo AI's recommendation accuracy and reliability.
Monitoring and Optimization: Continuously track AI performance and fine-tune algorithms to boost effectiveness.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction

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