AI for Order Tracking Support

Minimize Agent Intervention for 'What Should I Do if My Order is Marked Return to Sender?' Cases

Customers often encounter issues with order deliveries where their package is marked as 'return to sender.' These situations can lead to confusion and frustration, as the customer is left wondering about next steps to retrieve their order or understand the status. The need for efficient support in these scenarios is paramount to maintain customer satisfaction and ensure smooth business operations.

Human Support
  • Customer reaches out through call or email.
  • Details are manually verified by the support agent.
  • The agent contacts the shipping company for more information.
  • Communicates potential solutions to the customer.
  • Follow-up call or email to confirm resolution.
Avg resolution time
2-4 Hours
AI Support
  • AI instantly assesses the problem based on shipping information.
  • Provides step-by-step guidance to rectify address errors.
  • Suggests options for rescheduling delivery.
  • Offers direct links or contacts to carrier services for further assistance.
Resolution time
10-15 Minutes

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

  • Customer-led Conversations
  • On-the-fly database updates
  • Integrates with Ecommerce
  • Follows brand guidelines
  • Works within guardrails
  • Better than your real agent
  • Never leaves your side
  • Constantly learns!
LEARN MORE

Advantages of AI Support Solution

Faster Resolution Times
Resolving Queries in Record Time
Consistent Customer Experience
Maintaining Quality Across Interactions
Cost Efficiency
Reducing Operational Overhead

Implementation

  • Integration: Deploy Plivo's AI solution with existing CRM systems for order management.
  • Customization: Tailor the AI support to recognize unique operational processes and customer behavior.
  • Deployment: Utilize Plivo’s plug-and-play model for quick and seamless onboarding.
  • Testing: Conduct thorough testing in sandboxes to ensure reliability under diverse scenarios.
  • Monitoring and Optimization: Use feedback loops to constantly refine and improve the AI's problem-solving abilities.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction
CHECK PLIVO AI

Streamline your customer support with Plivo AI

BOOK A FREE DEMOTRY LIVE PREVIEW