AI for Order Tracking Support

Automate 'How do I track a return shipment?' requests to boost team efficiency

In today's fast-paced e-commerce world, efficiently managing order tracking queries, especially return shipments, is crucial for maintaining customer satisfaction and operational excellence. Businesses often face challenges like response delays, human errors, and resource-intensive customer support workflows when dealing with high volumes of such inquiries.

Human Support
  • Customer contacts support via email or phone.
  • Support agent gathers information from the customer.
  • Agent manually checks shipment status from various databases.
  • Updates the customer after data retrieval, usually within 24-48 hours.
Avg resolution time
24-48 hours
AI Support
  • Customer accesses their account or the order tracking page.
  • Enters query about return shipment tracking.
  • AI instantly retrieves shipping status using integrated data sources.
  • Provides real-time updates to the customer about their return shipment.
Resolution time
Instantly

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

  • Customer-led Conversations
  • On-the-fly database updates
  • Integrates with Ecommerce
  • Follows brand guidelines
  • Works within guardrails
  • Better than your real agent
  • Never leaves your side
  • Constantly learns!
LEARN MORE

Advantages of AI Support Solution

Unmatched Response Speed
Deliver immediate responses to track shipment inquiries, reducing wait times.
Cost Efficiency
Cut costs significantly by minimizing the need for extensive human resources.
Enhanced Customer Satisfaction
Elevate customer experience with quick and accurate responses, improving CSAT scores.

Implementation

  • Integration: Easily connect Plivo AI with your existing CRM systems for seamless data sharing and operations.
  • Customization: Tailor AI responses to meet your business’s branding and customer engagement strategies.
  • Deployment: Implement Plivo AI swiftly with minimal technical adjustments, offering immediate value.
  • Testing and Monitoring: Regular assessments ensure AI responses align with customer expectations and business goals.
  • Optimization: Continuously refine AI algorithms based on feedback and performance metrics to enhance accuracy and efficiency.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction
CHECK PLIVO AI

Streamline your customer support with Plivo AI

BOOK A FREE DEMOTRY LIVE PREVIEW