AI for Order Tracking Support

Increase Operational Efficiency for 'How do I get a refund for a missing order?' Requests

Customers frequently encounter difficulties when their orders go missing. This situation not only leads to mounting frustration but also increases operational burdens for businesses, as they need to allocate significant resources towards resolving these refund requests swiftly. Conventional human support systems are often slow, leading to negative customer experiences and potential brand damage. Reinventing these order tracking and refund processes using AI can drastically improve response times and customer satisfaction.

Human Support
  • Customer sends a query through support channel regarding the missing order.
  • Support agent manually pulls up the order details.
  • Verification of details and cross-checking with logistics and order systems.
  • Manually initiates refund process post manager's approval.
  • Responds to the customer with the resolution timeline.
Avg resolution time
24-48 hours
AI Support
  • AI instantly identifies the customer's order details using Natural Language Processing (NLP).
  • Automatically verifies purchasing data against order management systems.
  • Initiates refund processes based on predefined business rules and protocols.
  • Communicates with the customer regarding the status and expected time of completion.
Resolution time
Instantaneous (95% resolved within minutes)

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

  • Customer-led Conversations
  • On-the-fly database updates
  • Integrates with Ecommerce
  • Follows brand guidelines
  • Works within guardrails
  • Better than your real agent
  • Never leaves your side
  • Constantly learns!
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Advantages of AI Support Solution

Rapid Response and Resolution
Drastically reduce resolution times from hours to minutes.
Higher Customer Satisfaction Rates
Ensures a consistent, positive experience with every interaction.
Cost Efficiency in Operations
Cut down on staffing costs and improve resource allocation.

Implementation

Integration

  • Seamlessly integrates with existing order management and tracking systems.
  • Custom APIs to accommodate bespoke business workflows.

Customization

  • Bespoke configuration based on business rules for order refunds.
  • Personalized communications that match company branding.

Deployment

  • Rapid deployment with minimal disruption to current processes.
  • Full technical support during the implementation phase.

Testing and Monitoring

  • Comprehensive testing to ensure accuracy in response and resolution processes.
  • Real-time monitoring tools to observe AI performance post-implementation.

Optimization

  • Regular updates to adapt to new customer needs and scenarios.
  • Feedback loops for continuous improvement of the AI resolution process.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction
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Streamline your customer support with Plivo AI

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