AI for Order Tracking Support

Help CX teams manage 'How do I find out if my package was delivered?' cases

Customers frequently encounter issues when trying to ascertain whether their package has been delivered, leading to increased frustration and longer response times from support teams. These issues are often time-sensitive and repeat across various customer service channels, taking a toll on resources and customer satisfaction scores.

Human Support

Customer contacts support via phone, email, or chat.
Support agent gathers information about the order and contact details.
Agent accesses different systems to retrieve package delivery status.
Communicates the delivery outcome to the customer.
Handles follow-up actions or queries as required.

Avg resolution time

4 hours

AI Support

Customer initiates query about package delivery.
AI agent quickly accesses the package status from the integrated system.
Provides instant response on the delivery status to the customer.
If delivered, shares proof such as delivery photo or confirmation receipt.
Offers options for further inquiries if necessary.

Resolution time

5 minutes

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

Customer-led Conversations
On-the-fly database updates
Integrates with Ecommerce
Follows brand guidelines

Works within guardrails
Better than your real agent
Never leaves your side
Constantly learns!

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Advantages of AI Support Solution

Real-Time Resolution

Immediate Responses to Queries

Cost Efficiency

Reduced Operational Costs

Scalability and Reliability

Consistent Service Delivery

Implementation

Integration: Plivo's AI seamlessly integrates with existing CRM systems to fetch order data in real-time.
Customization: The AI can be customized to align with specific company policies and branding guidelines, ensuring consistent communication tone and style.
Deployment: Easy deployment onto multiple customer contact channels, including web chat, SMS, and email.

Testing and Monitoring: Regular testing ensures the AI is up-to-date with the latest tracking parameters and responds accurately.
Optimization: Continuous data analysis to enhance the AI’s response capability, ensuring efficiency and accuracy in handling queries.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction

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Automate Other Related Queries

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