AI for Product Recommendations

Optimize 'Can you suggest matching items?' recommendations

Many customers often face difficulties finding products that complement their initial selections. This challenge increases the number of queries related to product suggestions like 'Can you suggest matching items?' and often leads to unsatisfactory shopping experiences if not resolved promptly. Traditionally, customer support teams handled these inquiries manually, which can be time-consuming and prone to human error.

Human Support

Customer reaches out with a product suggestion request.
Support agent manually reviews products for suggestions.
Agent cross-references customer purchase history, sometimes requiring back-and-forth communication.
Recommendations provided based on agent's experience and knowledge.

Avg resolution time

15-30 minutes

AI Support

AI analyzes user preferences and purchase history instantly.
Utilizes machine learning to identify complementary products.
Provides personalized product recommendations to customers.
Continuously updates suggestions based on real-time data.

Resolution time

2-5 minutes

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

Customer-led Conversations
On-the-fly database updates
Integrates with Ecommerce
Follows brand guidelines

Works within guardrails
Better than your real agent
Never leaves your side
Constantly learns!

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Advantages of AI Support Solution

Efficiency and Speed

AI-driven product recommendations are delivered in seconds, enhancing the shopping experience.

Accuracy in Recommendations

Plivo AI uses advanced algorithms to accurately match customer tastes with the best product options.

Cost Reduction

Drastically minimizes the necessity of human intervention, thus saving on operational expenses.

Implementation

Integration: Seamlessly integrates into existing Ecommerce platforms without disruption.
Customization: Tailors recommendations to fit specific user preferences and industry requirements.
Deployment: Quick deployment with easy-to-follow processes ensuring minimum downtime.

Testing: Comprehensive testing to ensure accuracy and reliability of recommendations.
Monitoring and Optimization: Continuous monitoring with feedback loops to enhance recommendation models over time.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction

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Automate Other Related Queries

Streamline your customer support with Plivo AI

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