AI for Order Tracking Support

Free up agent time by automating 'Can I expedite my shipping?' inquiries

Customers often experience frustration and delays when attempting to track or change the status of their orders. One of the most common queries is related to the expediency of shipping, which traditional support teams struggle to handle efficiently amidst a high volume of requests. Human intervention is time-consuming and prone to error, leading to unsatisfactory support experiences.

Human Support

Customer query received and queued for review.
Support agent retrieves order information manually, potentially causing delays.
Agent communicates with shipping or logistics team to inquire about expediting options.
Support agent reverts back to the customer with options, if available.

Avg resolution time

Average resolution time: 3 to 4 hours

AI Support

Customers initiate a query regarding shipping expediency.
The AI recognizes the query type and searches through available shipping and order data.
AI delivers a tailored response based on up-to-date order information, including potential expedited shipping options.
AI provides instant resolutions and updates to customer inquiries.

Resolution time

Average resolution time: 2 to 3 minutes

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

Customer-led Conversations
On-the-fly database updates
Integrates with Ecommerce
Follows brand guidelines

Works within guardrails
Better than your real agent
Never leaves your side
Constantly learns!

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Advantages of AI Support Solution

Speed and Efficiency

Quick Response Time and Reduced Waiting

Cost-Effectiveness

Lower Operational Costs

Customer Satisfaction

Improved Customer Experiences

Implementation

Integration: Plivo AI integrates effortlessly with existing e-commerce platforms, providing a seamless transition to AI support.
Customization: Allows businesses to tailor the AI to handle specific order tracking scenarios and inquiries reflective of their unique processes.
Deployment: Swift deployment ensures businesses can start experiencing the benefits of AI support without significant delay or disruption.

Testing and Monitoring: Continuous monitoring and refinement ensure the AI is effectively serving customer needs with high accuracy.
Optimization: Regular updates and optimizations keep the AI aligned with evolving query patterns and industry changes.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction

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Automate Other Related Queries

Streamline your customer support with Plivo AI

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