AI for Order Tracking Support

Improve workflows for 'Can I delay my order delivery?' cases

Many customers face the issue of needing flexibility with their delivery schedules. Whether due to unforeseen circumstances or last-minute changes, customers often enquire, "Can I delay my order delivery?" Handling these requests efficiently is crucial for maintaining customer satisfaction and operational efficiency. Traditionally, this involved time-consuming interactions with human customer service representatives. However, with the advent of Plivo's AI-powered support agents, order tracking processes are becoming more efficient, enabling quick resolutions and improved customer experiences.

Human Support

Initial Contact: Customer reaches out to support with the query.
Information Collection: Support agent gathers necessary order details.
Background Work: Manually checks and rearranges the scheduled delivery.
Customer Interaction: Communicates back to the customer to convey resolution or new scheduling.
Final Confirmation: Adjusts records and sends confirmation email to the customer.

Avg resolution time

30 minutes to 1 hour

AI Support

Query Detection: Instantly recognizes the "Can I delay my order delivery?" request.
Data Access: Retrieves delivery schedules and customer details in real-time.
Real-Time Interaction: Engages the customer via chat or voice to discuss available options.
Confirmation and Update: Secures customer confirmation and updates the delivery schedule promptly.

Resolution time

2 to 5 minutes

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

Customer-led Conversations
On-the-fly database updates
Integrates with Ecommerce
Follows brand guidelines

Works within guardrails
Better than your real agent
Never leaves your side
Constantly learns!

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Advantages of AI Support Solution

Faster Response Times

Swift Issue Resolution

Consistency in Delivery

Standardized Approach

Cost Savings

Reduced Overhead

Implementation

Integration: Seamless integration with existing e-commerce platforms for smooth operation.
Customization: Tailored to meet specific business needs, accommodating unique workflow requirements.
Deployment: Rapid deployment ensuring minimal interruption to existing processes.

Testing: Rigorous testing protocols ensure reliability and performance before full-scale deployment.
Monitoring and Optimization: Continual monitoring of AI performances with regular updates for best results.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction

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Automate Other Related Queries

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