AI for Order Tracking Support

Improve workflows for 'Can I delay my order delivery?' cases

Many customers face the issue of needing flexibility with their delivery schedules. Whether due to unforeseen circumstances or last-minute changes, customers often enquire, "Can I delay my order delivery?" Handling these requests efficiently is crucial for maintaining customer satisfaction and operational efficiency. Traditionally, this involved time-consuming interactions with human customer service representatives. However, with the advent of Plivo's AI-powered support agents, order tracking processes are becoming more efficient, enabling quick resolutions and improved customer experiences.

Human Support
  • Initial Contact: Customer reaches out to support with the query.
  • Information Collection: Support agent gathers necessary order details.
  • Background Work: Manually checks and rearranges the scheduled delivery.
  • Customer Interaction: Communicates back to the customer to convey resolution or new scheduling.
  • Final Confirmation: Adjusts records and sends confirmation email to the customer.
Avg resolution time
30 minutes to 1 hour
AI Support
  • Query Detection: Instantly recognizes the "Can I delay my order delivery?" request.
  • Data Access: Retrieves delivery schedules and customer details in real-time.
  • Real-Time Interaction: Engages the customer via chat or voice to discuss available options.
  • Confirmation and Update: Secures customer confirmation and updates the delivery schedule promptly.
Resolution time
2 to 5 minutes

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

  • Customer-led Conversations
  • On-the-fly database updates
  • Integrates with Ecommerce
  • Follows brand guidelines
  • Works within guardrails
  • Better than your real agent
  • Never leaves your side
  • Constantly learns!
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Advantages of AI Support Solution

Faster Response Times
Swift Issue Resolution
Consistency in Delivery
Standardized Approach
Cost Savings
Reduced Overhead

Implementation

  • Integration: Seamless integration with existing e-commerce platforms for smooth operation.
  • Customization: Tailored to meet specific business needs, accommodating unique workflow requirements.
  • Deployment: Rapid deployment ensuring minimal interruption to existing processes.
  • Testing: Rigorous testing protocols ensure reliability and performance before full-scale deployment.
  • Monitoring and Optimization: Continual monitoring of AI performances with regular updates for best results.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction
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Streamline your customer support with Plivo AI

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