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Order Tracking
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Can I change the delivery date?

AI for Order Tracking Support

Speed up resolutions for 'Can I change the delivery date?' requests

Customers frequently encounter the issue of needing to change their delivery date after placing an order. This request is common, particularly in the eCommerce sector, where flexibility and rapid response are crucial. Traditional support systems handle such queries through human agents, which can lead to delays and extended resolution times, affecting customer satisfaction.

Human Support
  • Customer submits a 'change delivery date' request to human support.
  • Request is queued and waits until an agent is available.
  • Agent reviews the order and delivery schedule manually.
  • Agent contacts the customer for confirmation and updates the delivery date accordingly.
  • Customer receives an update on the change via email or phone.
Avg resolution time
12-24 hours
AI Support
  • AI evaluates the current delivery schedule of the order.
  • AI checks availability for alternative delivery dates.
  • Automatically updates the system with the new delivery date upon confirmation.
  • Notifies customer of the change via preferred communication channel.
Resolution time
Instant to 5 minutes

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

  • Customer-led Conversations
  • On-the-fly database updates
  • Integrates with Ecommerce
  • Follows brand guidelines
  • Works within guardrails
  • Better than your real agent
  • Never leaves your side
  • Constantly learns!
LEARN MORE

Advantages of AI Support Solution

Rapid Response Time
AI support resolves requests almost instantly, reducing wait times for customers and enhancing satisfaction.
Cost-Effectiveness
Operating costs are significantly lower as AI handles a high volume of requests with reduced human intervention.
Improved Customer Experience
Customers enjoy a seamless experience, with quick resolutions to their order tracking modifications, boosting the overall service perception.

Implementation

Integration
  • Plivo AI integrates with any CRM and order management system, providing seamless support.
  • Comes with API support for smooth deployment across various platforms.
Customization
  • Customize AI interfaces to match business communication standards.
  • Configure AI to handle specific queries such as delivery date changes faster.
Deployment
  • Easy-to-implement solution that requires minimal technical intervention.
  • Step-by-step guidance provided for quick setup.
Testing and Monitoring
  • Regular performance testing ensures optimal AI operation.
  • Continuous monitoring facilitates timely updates to handle new queries effectively.
Optimization
  • AI is continuously updated and optimized for accuracy and efficiency in handling queries.
  • Tailored solutions based on customer feedback and automated learning.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction
CHECK PLIVO AI

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Streamline your customer support with Plivo AI

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