AI for Product Recommendations

Automate 'What’s a kid-friendly version of this item?' responses

In the dynamic world of e-commerce, providing personalized product recommendations is crucial. Customers often seek alternatives that fit particular needs, such as kid-friendly versions of standard items. Addressing these queries effectively and efficiently is key to enhancing customer satisfaction and boosting sales.

Human Support
  • Receives and interprets customer inquiry manually.
  • Checks the online inventory for suitable alternatives.
  • Formulates a response based on available products.
  • Sends the recommendation to the customer via email or chat.
Avg resolution time
20 minutes on average
AI Support
  • Analyzes customer queries to understand their specific needs.
  • Fetches relevant kid-friendly product options instantly.
  • Provides an instant response with accurate product recommendations.
  • Continuously learns from interactions to improve future responses.
Resolution time
Instantaneous response

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

  • Customer-led Conversations
  • On-the-fly database updates
  • Integrates with Ecommerce
  • Follows brand guidelines
  • Works within guardrails
  • Better than your real agent
  • Never leaves your side
  • Constantly learns!
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Advantages of AI Support Solution

Instant Response Time
Provide fast responses, reducing wait times.
Personalized Recommendations
Tailor recommendations based on previous interactions.
Increased Customer Engagement
Keep customers engaged by offering relevant options.

Implementation

Implementation Steps

  • Integration: Seamless integration with existing e-commerce platforms ensures a smooth transition.
  • Customization: Tailor the AI agents to align with specific brand requirements and customer needs.
  • Deployment: Roll out the AI solution with minimal downtime, ensuring business continuity.

Optimization Tactics

  • Testing: Conduct thorough testing to ensure accuracy and reliability in recommendations.
  • Monitoring and Optimization: Continuously monitor interactions and tweak algorithms to enhance efficiency and user satisfaction.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction
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Streamline your customer support with Plivo AI

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