AI for Order Tracking Support

Eliminate errors when resolving 'Why is my package being returned to sender?' cases

Order tracking issues like 'Why is my package being returned to sender?' are common in the ecommerce industry. Customers often face anxiety when they encounter package delivery problems, leading to increased call volumes and customer dissatisfaction. Resolving these issues accurately and swiftly is crucial for maintaining customer trust and satisfaction.

Human Support
  • Receive the order tracking query.
  • Manually verify current package status.
  • Investigate possible logistical errors.
  • Coordinate with shipping partners.
  • Communicate findings back to the customer.
Avg resolution time
24-48 hours
AI Support
  • Detailed analysis of current package status.
  • AI evaluates possible reasons for return based on shipping data.
  • Instant recommendation for corrective actions.
  • Automated communication with shipping partners if needed.
  • Real-time updates sent to the customer.
Resolution time
Instant to 30 minutes

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

  • Customer-led Conversations
  • On-the-fly database updates
  • Integrates with Ecommerce
  • Follows brand guidelines
  • Works within guardrails
  • Better than your real agent
  • Never leaves your side
  • Constantly learns!
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Advantages of AI Support Solution

Increased Speed and Efficiency
AI resolves queries in real time, significantly reducing wait times.
Enhanced Accuracy
Minimizes human errors by leveraging accurate AI analysis.
Cost-Effective Solution
Reduces operational costs associated with human resource handling.

Implementation

  • Integration: Easily integrates with existing order management systems, allowing seamless data flow.
  • Customization: Tailors responses based on specific business needs or client requirements.
  • Deployment: Quick setup with minimal disruption to existing workflows.
  • Testing: Comprehensive testing to ensure all edge cases are covered.
  • Monitoring: Continuous monitoring for optimal performance.
  • Optimization: Regular updates to improve AI accuracy and efficiency.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction
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Streamline your customer support with Plivo AI

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