AI for Product Recommendations

Optimize 'What’s a good alternative to this product?' recommendations

Customers often look for alternatives when the product they're interested in is unavailable, too expensive, or doesn't fully meet their needs. However, providing accurate and personalized suggestions can be challenging with traditional support methods. This often results in increased customer frustration and potential loss of sales.

Human Support
  • Customer submits a product inquiry request.
  • A support agent reviews the product inquiry.
  • The agent searches for potential alternative products.
  • Agent suggests alternatives to the customer for consideration.
  • Resolution may take hours to days, slower compared to AI support.
Avg resolution time
2-4 hours
AI Support
  • Collects and analyzes customer inquiries instantly.
  • Utilizes machine learning to understand product preferences.
  • Instantly matches possibly alternative products based on customer data.
  • Optimiizes suggestions to drive sales and enhance experience.
  • Monitors feedback to continually improve suggestion algorithms.
Resolution time
Instant to a few minutes

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

  • Customer-led Conversations
  • On-the-fly database updates
  • Integrates with Ecommerce
  • Follows brand guidelines
  • Works within guardrails
  • Better than your real agent
  • Never leaves your side
  • Constantly learns!
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Advantages of AI Support Solution

Instant Product Alternative Suggestions
AI analyzes queries and instantly provides alternatives.
Personalized Recommendations
Tailors suggestions to fit customer browsing history and preferences.
Boosted Sales Conversion
Proactive solutions that convert inquiries into purchases.

Implementation

  • Integration: Quickly integrates with existing eCommerce platforms to begin suggesting alternatives instantly.
  • Customization: Adjusts the recommendation algorithm based on specific business needs.
  • Deployment: Easy to deploy with minimal disruption to current operations, providing immediate access to AI-powered support.
  • Testing: Involves rigorous testing to ensure that AI suggestions are accurate and relevant.
  • Monitoring and Optimization: Continuously monitors performance and optimizes algorithms for increasing precision of recommendations.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction
CHECK PLIVO AI

Streamline your customer support with Plivo AI

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