AI for Product Recommendations

Improve accuracy of 'Which items go well together?' suggestions

In the dynamic world of ecommerce, one of the perennial challenges for businesses is providing personalized and accurate product recommendations. Customers often seek guidance on 'Which items go well together?' making it crucial for sellers to enhance suggestion accuracy. Traditional methods often fall short, leading to misled purchases and unhappy customers. Enter AI – revolutionizing the accuracy and relevance of product pairing suggestions, making shopping experiences more enjoyable and efficient.

Human Support
  • Customer requests help with product recommendations via chat or email.
  • Support representative consults product database and cross-references trending combinations.
  • Representative manually curates a list of suggested products.
  • Sends personalized recommendation insights to the customer.
Avg resolution time
Up to 24 hours
AI Support
  • Gather customer data from various touchpoints including recent purchases, browsing history, and wish lists.
  • Apply machine learning algorithms to identify patterns and preferences in customer behavior.
  • Provide real-time suggestions for complementary items aligned with customer interests.
  • Continuously learn and adapt recommendations based on feedback and purchase data.
Resolution time
Instant

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

  • Customer-led Conversations
  • On-the-fly database updates
  • Integrates with Ecommerce
  • Follows brand guidelines
  • Works within guardrails
  • Better than your real agent
  • Never leaves your side
  • Constantly learns!
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Advantages of AI Support Solution

Enhanced Personalization
Deliver tailored product suggestions that match individual preferences.
Improved Efficiency
Automate recommendation processes for faster customer service.
Cost Reduction
Reduce dependency on human resources, cutting operational costs.

Implementation

  • Integration: Seamlessly integrate with existing sales systems, requiring minimal changes to infrastructure.
  • Customization: Tailor AI algorithms to reflect brand-specific product combinations and customer demographics.
  • Deployment: Implement swiftly with comprehensive support, ensuring a smooth transition to AI-based recommendations.
  • Testing: Conduct extensive testing to ensure the accuracy and reliability of recommendations.
  • Monitoring and Optimization: Continuously monitor AI performance and optimize based on feedback and new data inputs.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction
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Streamline your customer support with Plivo AI

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