AI for Product Recommendations Support

Enhance responses for 'What’s the best product for summer?' recommendations

Customers often face the challenge of identifying the perfect product tailored for specific needs, such as summer essentials. They seek quick, accurate, and personalized recommendations to make informed purchasing decisions. Traditional support systems may not provide immediate or satisfactory responses.

Human Support
  • Customer contacts support with a query.
  • Support agent reviews customer's past interactions and preferences.
  • Researches product options suitable for summer.
  • Communicates the best options back to the customer after consultative discussion.
Avg resolution time
30 minutes
AI Support
  • Customer submits a query for the best summer product.
  • AI analyzes customer preferences and purchase history.
  • AI evaluates trends and popular summer products.
  • Instantly recommends tailored product suggestions.
Resolution time
Instant

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

  • Customer-led Conversations
  • On-the-fly database updates
  • Integrates with Ecommerce
  • Follows brand guidelines
  • Works within guardrails
  • Better than your real agent
  • Never leaves your side
  • Constantly learns!
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Advantages of AI Support Solution

Rapid Response Time
AI eliminates wait times, providing instant recommendations.
Enhanced Personalization
Tailors suggestions to individual customer profiles.
Data-Driven Insights
Utilizes data analytics for precise product matching.

Implementation

  • Integration: Easily integrates with existing CRM platforms to pull customer data for analysis.
  • Customization: Provides personalized settings to align with brand voice and business needs.
  • Deployment: Quickly deploy AI across multiple channels, enhancing customer interaction points.
  • Testing: Regular updates and tests to ensure accurate and relevant recommendations.
  • Monitoring and Optimization: Continuous monitoring to refine AI algorithms, ensuring up-to-date product suggestions.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction
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Streamline your customer support with Plivo AI

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