AI for Product Recommendations

Eliminate Delays in 'Can You Suggest Sustainable Alternatives?' Queries

Customers frequently turn to businesses looking for sustainable product alternatives, but long wait times for these recommendations can lead to dissatisfaction and lost sales. Businesses face the challenge of delivering accurate and prompt product suggestions without overwhelming their support teams. This is where AI-powered product recommendation tools come into play, offering a seamless experience for both the business and its customers.

Human Support

Receives customer query for product recommendations.
Passes query to available support staff.
Support staff researches and compiles potential alternatives.
Responds to the customer with recommendations within a laborious timeframe.

Avg resolution time

24 to 48 hours

AI Support

Analyzes customer query regarding product recommendations.
Instantly searches database for sustainable alternatives.
Provides personalized and accurate suggestions within seconds.
Learns from interactions to improve future accuracy and efficiency.

Resolution time

Instantaneous or less than 1 minute

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

Customer-led Conversations
On-the-fly database updates
Integrates with Ecommerce
Follows brand guidelines

Works within guardrails
Better than your real agent
Never leaves your side
Constantly learns!

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Advantages of AI Support Solution

Instant Query Resolution

Delivering solutions in seconds

Reduced Operational Costs

Minimizing resource expenditure

Improved Customer Satisfaction

Enhancing user experience

Implementation

Integration: Plivo AI can seamlessly integrate with existing ecommerce platforms to provide immediate product suggestions.
Customization: Tailor AI algorithms to understand unique customer behaviors and preferences for more accurate recommendations.

Testing and Monitoring: Continuous testing environments to ensure Plivo AI meets service level agreements.
Optimization: Regularly updating the AI database to include the latest product information, ensuring suggestions are timely and relevant.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction

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Automate Other Related Queries

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