AI for Product Recommendations

Eliminate repetitive 'What’s the most luxurious option?' inquiries

Customers often face the challenge of choosing the most suitable luxurious product from a vast array of options. This frequent inquiry, particularly in the luxury goods sector, traditional human support might struggle with providing quick and personalized responses, leading to delays and frustration.

Human Support
  • Customer contacts support with inquiry.
  • Human agent accesses system to gather information.
  • Agent recommends products based on limited data and own judgment.
  • Takes additional time to confirm luxurious product availability and details.
Avg resolution time
15 minutes
AI Support
  • Analyzes customer browsing and purchase history to tailor product recommendations.
  • Utilizes AI algorithms to swiftly determine the most luxurious options based on customer preferences.
  • Provides real-time assistance through chatbots, eliminating wait times for customer inquiries.
Resolution time
30 seconds

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

  • Customer-led Conversations
  • On-the-fly database updates
  • Integrates with Ecommerce
  • Follows brand guidelines
  • Works within guardrails
  • Better than your real agent
  • Never leaves your side
  • Constantly learns!
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Advantages of AI Support Solution

Reduced Response Times
AI streamlines communication, providing instant recommendations.
Personalized Customer Experience
Each interaction is customized to the customer’s unique profile and past interactions.
Cost Efficiency
Decreased reliance on human agents leads to lower operational costs.

Implementation

Integration

  • Seamless integration with existing customer support frameworks.
  • Enhanced connectivity with product databases to provide accurate recommendations.

Customization

  • Tailor AI parameters to align with brand voice and luxury standards.
  • Ability to set personalized recommendation guidelines based on luxury criteria.

Deployment

  • Swift deployment across digital platforms ensuring immediate impact.
  • Onboarding processes designed for minimal disruption to ongoing operations.

Testing

  • Comprehensive testing for AI decision accuracy and customer response rates.
  • Simulated scenarios to ensure AI behaves as expected across all situations.

Monitoring and Optimization

  • Continuous monitoring of AI's performance and customer feedback.
  • Regular updates and optimization to enhance utility and customer satisfaction.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction
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Streamline your customer support with Plivo AI

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