Support
Log in
Ecommerce
cheveron-right
Order Tracking
cheveron-right
What’s my tracking number?

AI for Order Tracking Support

Reduce escalations with automated 'What’s my tracking number?' responses

In the world of ecommerce, timely delivery is crucial, and customers are more eager than ever to know the status of their orders. This urgency often results in a high volume of inquiries regarding tracking numbers and delivery dates. Responding to these questions through traditional customer service can be time-consuming and costly, leading to escalations and increased support workload.

Human Support
  • Receipt of customer query through call or email.
  • Assignment of query to a dedicated support agent.
  • Agent reviews and accesses necessary order information.
  • Manual processing and communication of tracking details to the customer.
  • Follow-up on unresolved issues if initial contact did not satisfy customer needs.
Avg resolution time
resolutions typically take 6-24 hours, depending on workload and complexity
AI Support
  • Integration of AI with existing CRM systems to manage routine queries.
  • 24/7 availability ensures customer queries are handled anytime.
  • Real-time processing and delivering of accurate tracking information.
  • Automated learning from new tracking scenarios to enhance knowledge base.
  • Consistent follow-ups on unresolved queries to reduce escalation rates.
Resolution time
typically achieved in seconds to minutes, reducing wait time significantly

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

  • Customer-led Conversations
  • On-the-fly database updates
  • Integrates with Ecommerce
  • Follows brand guidelines
  • Works within guardrails
  • Better than your real agent
  • Never leaves your side
  • Constantly learns!
LEARN MORE

Advantages of AI Support Solution

Reduced Support Costs
Optimize your costs by reducing manual intervention.
Improved Customer Satisfaction
Enhance service experience with precise and swift responses.
Increased Query Resolution Speed
Deliver quick solutions, reducing customer wait times.

Implementation

  • Integration: Seamless integration with CRM and ecommerce systems to automate tracking responses.
  • Customization: Adapt Plivo AI to fit specific business needs by configuring workflows and triggers.
  • Deployment: Quick deployment process ensures minimal downtime and disruption to existing workflows.
  • Testing: Comprehensive testing ensures AI handles different query scenarios effectively before full scale deployment.
  • Monitoring and Optimization: Continuous monitoring and adjustments refine AI performance to maximize efficiency and accuracy.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction
CHECK PLIVO AI

Automate Other Related Queries

What’s the best seasonal product this month?
What are the best budget-friendly items?
What products do professionals use in this field?
What’s the most popular gift idea this year?
'What’s the best product for this activity?'
What's a good product for small spaces?
What’s the best item for sustainable living?
What are the editor’s picks this month?

Streamline your customer support with Plivo AI

BOOK A FREE DEMOTRY LIVE PREVIEW
X