AI for Order Tracking Support
Automatically resolve 'Has my order shipped yet?' questions
One of the most common queries that ecommerce companies face is, 'Has my order shipped yet?' This simple question, however, when multiplied by hundreds or thousands of customers, can become a significant burden on customer support teams. Customers expect immediate responses, and any delays can lead to frustration and decreased satisfaction. Traditional support methods often struggle to keep up with the high volume of order tracking inquiries, causing higher costs and longer customer wait times.