AI for Order Tracking Support
Eliminate Agent Burnout From Repetitive 'Is My Package On Its Way?' Queries
In the fast-paced world of e-commerce, order tracking is a crucial part of the customer journey. Customers frequently reach out to support with queries about the status of their orders. This can lead to a high volume of repetitive inquiries like ‘Is my package on its way?’, potentially causing agent burnout and decreasing efficiency in call centers.