AI for Order Tracking Support

Eliminate Agent Burnout From Repetitive 'Is My Package On Its Way?' Queries

In the fast-paced world of e-commerce, order tracking is a crucial part of the customer journey. Customers frequently reach out to support with queries about the status of their orders. This can lead to a high volume of repetitive inquiries like ‘Is my package on its way?’, potentially causing agent burnout and decreasing efficiency in call centers.

Human Support

Receive query via email or call.
Manually check the order status in system.
Respond back to the customer after verification.
Follow-up if further issues arise.

Avg resolution time

2-3 hours

AI Support

Instantly accesses and analyzes order data.
Provides real-time status updates to the customer.
Handles a large volume of similar queries simultaneously.
Reduces cost associated with mundane task management.

Resolution time

Instantaneous

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

Customer-led Conversations
On-the-fly database updates
Integrates with Ecommerce
Follows brand guidelines

Works within guardrails
Better than your real agent
Never leaves your side
Constantly learns!

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Advantages of AI Support Solution

Higher Efficiency

Streamlined Operations

Cost Reduction

Lower Operational Costs

Enhanced Customer Satisfaction

Boosted CSAT Scores

Implementation

Integration: Easily integrates with existing CRM systems to streamline operations.
Customization: Tailor the AI responses to fit specific business needs and customer demands.
Deployment: Quick and effective deployment to get the AI up and running with minimal downtime.

Testing: Rigorous testing phases to ensure accuracy and reliability in responses.
Monitoring and Optimization: Ongoing monitoring and refinement to align with evolving business processes and customer inquiries.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction

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Automate Other Related Queries

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