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Volume pricing starts at 200,000 units/ month. For lower volumes, check our standard pricing

Thank you for your interest in Plivo.
Unfortunately, based on the information you provided, we are unable to provide service at this time.
We apologize for any inconvenience this may cause and appreciate your understanding.

Thanks for your interest in Plivo. We have two account options available to meet customers’ varying needs:

  • Self-service: no commitment, standard pricing, free basic support.
  • Committed spend agreement: guided implementation, premium support options, and discounted rates. These packages involve an annual contract starting at $750 a month.
Based on the information that you provided, a self-service account seems like the right fit for your business. Use the links below to get started:
If you’d like to discuss a committed spend agreement, please provide us a bit more information by filling out this form.
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WhatsApp Call Pricing

Simplified pricing for all WhatsApp calling conversations

Meta Fee

Meta charges a fee per conversation at rates that depend on the type of conversation.

Visit Meta's website for details

Plivo Platform Fee

$0.00080
conversation

Pay per conversation, not per message.

Calculate Pricing
*One fee for any conversation, anywhere, with no extra charge for media messages.

Our volume discounts offer significant savings

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FAQs

Frequently Asked Questions

What is the 24-hour customer service window on WhatsApp?

When a customer messages or calls your business on WhatsApp, a 24-hour customer service window begins. During this period, your business can freely send messages, replies, and follow-ups without using pre-approved templates. Once the window ends, you can only send template messages unless the customer messages or calls you again.

How does WhatsApp Calling affect the 24-hour customer service window?

With the new WhatsApp Calling API, the 24-hour customer service window now starts or refreshes not only when a user messages your business, but also when they call you - whether you answer or not. It also refreshes when a user accepts your call. Every call now extends your ability to engage customers via chat for 24 hours, letting you offer faster follow-ups, confirmations, and support - all within WhatsApp.

Can businesses be billed in currencies other than USD or INR with Plivo?

Currently, Plivo supports billing only in USD and INR to cater to global clients efficiently.