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Voice API Platform
Overview
Features
Call Insights
Speech Recognition
Coverage
Client SDK
Pricing

Voice API Platform Features

Powerful voice functionality for your applications across devices

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Essentials

Add essential features and functionality to your voice calls to build and integrate custom calling experiences.

Play Audio Prompts

Play Audio Prompts

Play prerecorded audio files at any time during a call. Create prompts, announcements, or music on hold.

Text to Speech

Text to Speech

Speak dynamic text in 28 accents across various languages. Choose from an array of SSML voices, powered by Amazon Polly.

Dual Channel Call Recording

Dual Channel Call Recording

Record, store, and retrieve calls as you like. Recordings are dual channel by default and stored encrypted.

Custom Caller ID

Custom Caller ID

Improve connect rates for your outbound calls. Set a custom caller ID number that you’d like to show up on users’ phones.

Get Digit Input

Get Digit Input

Recognize digits from users’ keypads during a call, and control your call flow based on that input.

Global Conference Calling

Global Conference Calling

Integrate multiparty calls and audio conferencing into your apps or build advanced contact center functionality.

Advanced Call Control

Control and route your calls from your application with features like call forwarding, call transfer, call whisper, and call queue.

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IVR Menus

Create multilevel IVR menus with audio or text for prompts. Direct callers to the right agent, team, or department. Build conversational IVR applications with automatic speech recognition (ASR).

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Call Transfer

Build advanced contact center experiences with functions like assisted or warm transfer.

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Parallel and Sequential Dialing

Forward calls to multiple phones at once or in sequential order. Build flexible call hunting sequences.

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Supervisor Coaching

Improve agent performance and deliver a better customer experience by providing real-time coaching to agents on live calls, without any kind of audible interruption to the customer.

Faster Time to Market
Faster Time to Market
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Call Whisper

Announce custom whisper messages to set context before an incoming call is answered by a sales or support agent.

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Answering Machine Detection

Detect whether an outbound voice call was answered by a human or an answering machine, and perform your next steps accordingly.

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Voicemail Transcription

Never listen to another voicemail message. Our premium voicemail transcriptions are real-time, high quality, and very accurate.

Faster Time to Market

Build, integrate, and troubleshoot issues faster. With Plivo, focus on building the features that differentiate your software and be faster to the market.

Voice API Platform Queueing

Voice API Platform Queueing

Make multiple calls with a single API request. We handle call queueing for you so you don’t have to worry about coding it yourself.

Realtime Call Notifications

Real-Time Call Notifications

Receive real-time callbacks over webhooks. Fetch detailed information including call duration, call status, and billing info using our API.

Detailed Debug Logs

Detailed Debug Logs

Debug and troubleshoot issues and problems faster with detailed logs. Drill down to the details to find root causes.

Server Side SDKs

Server-Side SDKs

Program in your language of choice with our server-side SDKs in Java, C#, Python, PHP, Ruby, Node.js, and Golang

Reusable Templates

Reusable Templates

With our vast library of ready-to-use templates, you can add powerful functionality quickly without writing much code.

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