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Comparison - Voice API Platform
Features
Plivo
Twilio
Receive SMS (on virtual phone numbers)
19 countries
15 countries
Send SMS
190+ countries
190+ countries
Local Number
75 countries includingUS & Canada
190+ countries
Toll-Free (US & Canada)
Shortcodes (US & Canada)
Numeric & Alphanumeric sender IDs
Supported Internationally
Supported Internationally
Send & Recieve MMS (US & Canada)
Local Number
Shortcodes
Coming Soon
US & Canada
Toll-Free
Basic Essentials
Long Message Concatenation
Unicode Characters and Emojis
Message Queuing
Delivery Receipts (DLRs) with delivery failure reason
Delivery Failure Alerts
Supported for both outbound &inbound
Supported only for inbound
Unsual Usage Alerts
Compliance
Automatic Opt-out Handling
Smart Rate Limiting
Supported via Powerpack
Supported via Copilot
Message Content Purging
Message content redactedby default
Requires configuration
Sender ID registration
Self service via Console
Manual via support tickets
Destination Number Redaction
Receive SMS (on virtual phone numbers)
(via Powerpack)
(via Copilot)
Smart Encoding
Number Pooling
Intelligent Message Encoding
Sticky Sender
Local Match
Advanced Features
Country Level Fraud Prevention
Network Level Fraud Prevention
Detailed Dashboards & Reporting
Coming Soon
Comparison - Voice API Platform
Features
Plivo
Twilio
Receive Calls from PSTN
65+ countries
55 countries
Make Calls to PSTN
190+ countries
190+ countries
In-App Calling
All major desktop browsers (using WebRTC)
All major mobile browsers (using WebRTC)
Supported, but not recommended
Supported
Numeric & Alphanumeric sender IDs
Supported Internationally
Supported Internationally
iOS
Android
Basic Essentials
Play Audio Prompts (wav, mp3)
Text to Speech
Supported with over 28 accentsacross languages
Supported
Amazon Polly support with SSML
Dual Channel Call Recording
Supported at no extra cost
$0.0025/channel/minute
Encrypted Recording storage
Supported at no extra cost
$0.0005/min/month
Custom Caller ID
Call Whisper
Voicemail Detection
Supported at no extra cost
$0.0075/call
Unsual Usage Alerts
Unsual Usage Alerts
Advanced Features
Low latency Global Conference calls
Warm Transfer
Cold Transfer
IVR
Automatic Speech Recognition for IVRs
Real time Call Streaming
Coming Soon
Supported
Queue
Coming Soon
Supported
Call Router
Coming Soon
Supported
Call Transcription
Smart Encoding
Country Level Fraud Prevention
Network Level Fraud Prevention
Call Insights Beta
Supported at no extra cost
$0.0025/minute
Call Summary
API Access
Coming Soon
Embeddable UI Kits
Coming Soon
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