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Volume pricing starts at 200,000 units/ month. For lower volumes, check our standard pricing

Thank you for your interest in Plivo.
Unfortunately, based on the information you provided, we are unable to provide service at this time.
We apologize for any inconvenience this may cause and appreciate your understanding.

Thanks for your interest in Plivo. We have two account options available to meet customers’ varying needs:

  • Self-service: no commitment, standard pricing, free basic support.
  • Committed spend agreement: guided implementation, premium support options, and discounted rates. These packages involve an annual contract starting at $750 a month.
Based on the information that you provided, a self-service account seems like the right fit for your business. Use the links below to get started:
If you’d like to discuss a committed spend agreement, please provide us a bit more information by filling out this form.
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WhatsApp Call Pricing

Simplified pricing for all WhatsApp calling conversations

Meta Fee

Meta charges a fee per conversation at rates that depend on the type of conversation.

Visit Meta's website for details

Plivo Platform Fee

$0.00080
conversation

Pay per conversation, not per message.

Calculate Pricing
*One fee for any conversation, anywhere, with no extra charge for media messages.

WhatsApp Calling

*Conversations are 24-hour message threads between you and your customers. They are opened and charged when messages you send to customers are delivered.

Phone Numbers

Route Type
Price
Local Numbers
$10.00/sms
Toll-Free Numbers
$10.00/sms
Mobile Numbers
$10.00/sms
National Numbers
$10.00/sms
Route Type
Price
Local Numbers
₹250/month

Add-On Services

*Free recording storage available for 90 days. Recording storage is charged at $0.0004 per minute per month thereafter.

Service
Price
Answering Machine Detection
$0.0000/min
Call Insights
Beta
Basic
$0.0000/min
Premium
$0.0025/min
Call Recording
$0.0000/min
Recording Storage *
$0.0000/min
Automatic Speech Recognition
$0.02/ 15 seconds
Call Transcription
$0.0095/min
Conference Calls
$0.0000/min
Multilingual Text to Speech
$0.0000/min
CNAM Lookup
$0.00500/lookup
Service
Price
Answering Machine Detection
₹0.0000/min
Call Insights
Beta
Basic
₹0.0000/min
Premium
₹0.22/min
Call Recording
₹0.0000/min
Recording Storage *
₹0.0000/min
Automatic Speech Recognition
₹1.7/ 15 seconds
Call Transcription
₹0.81/min
Conference Calls
₹0.0000/min
Multilingual Text to Speech
₹0.0000/min
* Free for 90 days. $0.0004/min per month afterwards. Read More.

Our volume-based discounts offer significant savings

Get Volume Pricing
FAQs

Frequently Asked Questions

What is the 24-hour customer service window on WhatsApp?

When a customer messages or calls your business on WhatsApp, a 24-hour customer service window begins. During this period, your business can freely send messages, replies, and follow-ups without using pre-approved templates. Once the window ends, you can only send template messages unless the customer messages or calls you again.

How does WhatsApp Calling affect the 24-hour customer service window?

With the new WhatsApp Calling API, the 24-hour customer service window now starts or refreshes not only when a user messages your business, but also when they call you - whether you answer or not. It also refreshes when a user accepts your call. Every call now extends your ability to engage customers via chat for 24 hours, letting you offer faster follow-ups, confirmations, and support - all within WhatsApp.