Support
Log in
blog
Products
API Suite
A host of API products offering diverse, modular, & standardized functionalities for seamless application integration.
SMS API Platform
SMS API
Programmatically send and receive text messages.
WhatsApp Business API
WhatsApp Business API
Automate customer engagement on WhatsApp
Verify
Verify API
Verify users globally with a multi-channel 2FA solution.
Voice API Platform
Voice API
Integrate voice calling within your applications.
CX Suite
One powerful platform to power your CX.
Explore Plivo CX
plivo cx service
Service
Provide service on channels your customers prefer.
Engage
Increase revenue with omnichannel campaigns.
API Suite
SMS API Platform
SMS API
Programmatically send and receive text messages.
Verify
Verify API
Verify users globally with a multi-channel 2FA solution.
WhatsApp Business API
WhatsApp Business API
Automate customer engagement on WhatsApp
Voice API Platform
Voice API
Integrate voice calling within your applications.
CX Suite
Explore Plivo CX
plivo cx service
Service
Provide service on channels your customers prefer.
Engage
Increase revenue with omnichannel campaigns.
Use Cases
Use Cases
Use Cases
API Use Cases
Use Cases
AI Voice Agents2FA/OTPCall ForwardingAlerts/NotificationsCloud IVRSMS MarketingNumber MaskingVoice Notifications
Industries
Industries
HealthcareFinanceHospitalityRetailGovernment
Business Types
Business Types
EnterpriseStartupNonprofit
Developers
Resources
Documentation
Service Status
Service Status
Knowledge Base
Knowledge Base
Product Updates
Product Updates
Suppoer plans
Support
Customers
Resources
Resources
Resources
Content Library
Blog
Blog
Guides
Guides
Glossary
Glossary
Privacy and security
Privacy and Security
Pricing
Pricing
PRODUCTS
SMS API Platform
SMS API
Programmatically send and receive text messages.
WhatsApp Business API
WhatsApp Business API
Automate customer engagement on WhatsApp
Verify API
Verify API
Verify users globally with a multi-channel 2FA solution.
Voice API Platform
Voice API
Integrate voice calling within your applications.
DETAILED PLANS AND PRICING
Phone Numbers
Phone Numbers
Local, mobile, and toll-free numbers worldwide.
Zentrunk SIP Trunking
Zentrunk SIP Trunking
Cloud SIP Trunking for your VoIP infrastructure.
DETAILED PLANS AND PRICING
Suppoer plans
Support Plans
Premium support plans offer guaranteed response times.
View All Pricing
View All Pricing
Compare all product and add-on pricing in one place.
Support
Login
REQUEST TRIALGET VOLUME PRICING
REQUEST TRIALGET VOLUME PRICING
Support Agents: Who Are They, and What Do They Do?
Support Agents: Who Are They, and What Do They Do?

Support Agents: Who Are They, and What Do They Do?

Apr 14, 2025
Subscribe to Our Newsletter
Get monthly product and feature updates, the latest industry news, and more!
First name is required
Last name is required
Work email is required
By submitting this form, you agree we may contact you in the manner described in our Privacy Policy.
Thank you icon
Thank you!
Thank you for subscribing
Read some of our amazing customer stories
Thank you for your interest in Plivo.
Unfortunately, based on the information you provided, we are unable to provide service at this time.
We apologize for any inconvenience this may cause and appreciate your understanding.

Thanks for your interest in Plivo. We have two account options available to meet customers’ varying needs:

  • Self-service: no commitment, standard pricing, free basic support.
  • Committed spend agreement: guided implementation, premium support options, and discounted rates. These packages involve an annual contract starting at $750 a month.
Based on the information that you provided, a self-service account seems like the right fit for your business. Use the links below to get started:
  • Sign up for your Plivo account
  • SMS standard pricing
  • Voice standard pricing
  • Developer documentation
  • Create a support ticket
  • 10DLC information
If you’d like to discuss a committed spend agreement, please provide us a bit more information by filling out this form.
Oops! Something went wrong while submitting the form.
8 Popular Giveaway Ideas To Attract Customers (+Examples and Tips)
8 Popular Giveaway Ideas To Attract Customers (+Examples and Tips)

8 Popular Giveaway Ideas To Attract Customers (+Examples and Tips)

Customer Experience
Customer Satisfaction
Sep 17, 2024
How to Improve Customer Service Efficiency
How to Improve Customer Service Efficiency

How to Improve Customer Service Efficiency

Customer Satisfaction
Aug 29, 2024
9 Customer Engagement Tips to Turn Customers Into Fans
9 Customer Engagement Tips to Turn Customers Into Fans

9 Customer Engagement Tips to Turn Customers Into Fans

Customer Satisfaction
Customer Experience
Jul 30, 2024
SaaS Customer Retention: Strategies and Examples
SaaS Customer Retention: Strategies and Examples

SaaS Customer Retention: Strategies and Examples

Customer Satisfaction
Customer Service
Jul 25, 2024
11 Best Customer Retention Software
11 Best Customer Retention Software

11 Best Customer Retention Software

Customer Satisfaction
Customer Service
Jul 25, 2024
The Beat of B2B Customer Retention Strategies: Data, Personalization, Value Delivery
The Beat of B2B Customer Retention Strategies: Data, Personalization, Value Delivery

The Beat of B2B Customer Retention Strategies: Data, Personalization, Value Delivery

Customer Satisfaction
Customer Service
Jul 17, 2024
15 Survey Questions to Measure Customer Satisfaction
15 Survey Questions to Measure Customer Satisfaction

15 Survey Questions to Measure Customer Satisfaction

Customer Experience
Customer Satisfaction
Jul 8, 2022
How To Increase Revenue By Improving Agent Satisfaction
How To Increase Revenue By Improving Agent Satisfaction

How To Increase Revenue By Improving Agent Satisfaction

Customer Experience
Customer Satisfaction
Jun 17, 2022
PRODUCTS
SMS APIVoice APIVerify APIMMS APIWhatsApp Business APIZentrunkNumber LookupPhone NumbersServiceEngageSupport Plans
DEVELOPERS
DocumentationKnowledge BaseServer SDKsClient SDKsFull API ReferenceProduct Updates
Resources
Content LibraryBlogGuidesTwilio AlternativePricingGlossary
COMPANY
AboutCustomersCareers
Use Cases
Industries
HealthcareHospitalityGovernmentFinanceRetail
Business Types
EnterpriseStartupNonprofit
Alternatives
Twilio alternativeVonage AlternativeGupshup AlternativeBandwidth Alternative
Copyright © 2024 Plivo Inc.
Sales
Support
Status
Legal
Security
Twitter link
Facebook link
LinkedIn link
GitHub link